| TERMS AND CONDITIONS,
Your statutory rights are unaffected by the following terms & conditions.
RETURNS
Faulty goods may be returned for exchange or refund. Please contact us first via email / phone with your name, address and a brief outline of the problem, we will then advise you of what to do.
Non-faulty goods may be returned for exchange or refund, but only within 28 days of you receiving the goods. All products must be packaged in original packaging, in original condition. We are unable to refund the postage costs of any goods. This is offered in addition to the United Kingdom Selling Regulations 2000, under which you have the right to cancel your purchase within seven days of receipt by the appropriate addressee.
PRICES
All goods are charged in pounds sterling at the price shown on the product page on the date of ordering. All goods on this website are shown including VAT. Prices are correct at time of publication, Errors and omissions excepted. Prices may differ from our online store and our Amazon store.
PLACING AN ORDER
Our site incorporates a shopping cart which is designed to help with the order proccess, allowing you the customer to order in your own time. Our shopping cart, or trolley uses your hostname, or IP address (a unique number address which usually changes everytime you connect to the net) to store your order details. The information is stored on our server, and comprises only of: Your selected products details, your IP address (so we can determin who should be charged what), and some brief details which allow us to improve our service to you. The details are: Browser type (such as Microsoft Internet Explorer, Firefox etc.), no other information is stored or collected. The secure credit card section is seperate to the shopping cart, and in no way do they share information between each other.
PAYMENT OPTIONS
The following payment options are available:
- Online card payment using PayPal secure online payments, for more information visit www.paypal.com.
- Using a card over the telephone, by ringing; 01631567627.
DELIVERY
Delivery of our items takes place using a UKMail or Royal Mail, there is a minimun charge of £8.00 unless you are within our five mile mainland radius where we will deliver free of charge ourselves. We will expand that radius to twelve miles but with a charge of 75p per mile after the initial five miles, the maximum charge for this will be 10.00 gbp.
In the event of any items in your order being out of stock, we shall contact you via email or telephone as soon as possible. Out of stock items will usually be delivered within 30 days of your order being placed, and you will be offered the option to cancel all or part of your order.
Customer Service, Complaints and Support
Our phone lines are open MONDAY, TUEDAY, THURSDAY, FRIDAY and SATURDAY, between 09:00 and 17:30. Calls are charged at the standard rate, please note that mobile networks may charge more. Complaints are always taken seriously at McDougall's (mcdougallshomehardwareoban.co.uk), should you have reason to complain we request that you phone us on 01631562304, as opposed to email, as this allows us to provide an efficient service. All complaints shall be acknowledged within five working days. All calls shall be dealt with in an efficient manner, and shall be kept confidential. You, the customer shall be kept informed about the progress of your call.
CONTACT ADDRESS
This following name and address may be used to contact the person in charge of complaints & comments.
John McDougall,
J&A McDougall,
34 Combie Street,
Oban, Argyll.
PA344HT
COPYRIGHT
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are mcdougallshomehardwareoban.co.uk, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to mcdougallshomehardwareoban.co.uk a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to mcdougallshomehardwareoban.co.uk by all means and in any media now known or hereafter developed. You also grant to mcdougallshomehardwareoban.co.uk the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against mcdougallshomehardwareoban.co.uk for any alleged or actual infringement or misappropriation of any proprietary right in your communications to mcdougallshomehardwareoban.co.uk.
TRADEMARKS
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of mcdougallshomehardwareoban.co.uk. Other product and company names mentioned in the Site may be the trademarks of their respective owners.
Please email us should you wish to ask any questions regarding these terms and conditions.
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